# What Classes does

> One timetable for casual classes and term programs, with booking for a household, waitlists, passes, terms and the coach's roll on a phone.

Who this is for: Anyone with “Run classes” or “Book and take rolls for anyone” or “Take your own classes” or “Book classes for your household” (by default: Administrator, Head Coach, Casual Staff, Coach, Member).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/classes/overview/

Classes puts everything people join at the club on one timetable: Pilates and fitness classes, squash and tennis squads, clinics, courses, school holiday camps and junior programs that run for a term. Members book for themselves and their household, join a waitlist when a class is full, and enrol their children for a term. Coaches take the roll on a phone. The office sets up the classes, runs the terms and sees what needs attention.

Each class says who runs it: the club itself, or an outside coaching business based at the club. A session held on a court holds that court on the booking calendar, so nobody can book it from under the class.

## Two kinds of class

- **A class booked one session at a time.** Mat Pilates on a Monday morning, or a Saturday squad. A person books a session and can cancel it.
- **A program enrolled in all at once.** A junior tennis group that runs for the term, a six-week course, or a three-day holiday camp. A parent enrols a child once, and the child is booked into every session that is left.

## Who uses it

| Who | What they do | Who can, to start with |
|---|---|---|
| Members | See the timetable, book and cancel for themselves and their household, join waitlists, enrol for a term, see passes, make-up credits and how the children are going | Every member |
| Coaches | See their own sessions, take the roll on a phone, add someone who turned up, message the people booked, cancel a session, set cover, move a child up a stage | The Coach role. A lead coach sees all of their business's sessions |
| The front desk | See every session with who is booked, book and cancel for anyone, take any roll | Casual Staff and the Head Coach |
| Whoever runs classes | Everything above, plus making classes, terms, prices, passes, providers, coaches, settings and reports | The Head Coach |
| Visitors | Read the public What's on page and ask for a place, with no sign-in | Anyone |

The Administrator can do everything the office can. Your club can change who can do what on Roles & permissions. A coach from an outside business sees, of the people on their own sessions, a name, an age for a child and any medical note, and nothing else about a member.

## Where things are

- Club > Classes > Timetable: the office timetable, with the things that need the office at the top. **Terms**, **Messages**, **Change a week** and **New class** are buttons on it, and **The public page** and **Foyer screen** are links above it.
- Club > Classes > List: the same sessions as a table.
- Club > Classes > Providers: the classes, passes, providers and coaches.
- Reports > Class reports: how full each class has been, who came and who missed out.
- Admin > Settings, **Classes** tab: how waitlists, late cancels, make-up credits, terms and visitors work.
- Me > Classes and Me > My classes: a member's timetable and their household's bookings. **Enrol for a term** is a tab on both. A member's Home also has **Book a class**.
- Me > Staff portal > My sessions: a coach's own sessions. Each one opens its roll, made for a phone.
- The public What's on page and the foyer screen need no sign-in. The foyer screen can also be put on one of the club's TVs as **Classes today**.

## What it connects to

- **Members and households.** The people in classes are the club's members and contacts, and a parent books for the people in their household. Someone who is not a member asks for a place from the public page and pays at the club.
- **Bookings.** A session at a court holds the court on the booking calendar. If a court cannot be held, the office timetable says so.
- **Invoices.** A fee on a member's account goes on one invoice a household a month. Term fees are invoiced by term from the Terms page. Where an outside business collects its own money, nothing is invoiced.
- **Email.** Sports Club OS emails people about their own bookings: booked, cancelled, offered a place, a session called off. Reminders and a coach's notes follow each person's email preferences.
- **TVs and the website.** The foyer screen shows today's classes. If the club's website is kept in Sports Club OS, its What's on page shows the same timetable.

## The words it uses

| Word | What it means |
|---|---|
| Class | A kind of class, such as Mat Pilates, with its description, length, places and prices |
| Session | One class on one date and time |
| Group | A class that runs for a term, a course or a camp, enrolled in once |
| Term | A run of weeks with a first and last day and any week off |
| Provider | Who runs a class: the club itself, or an outside business |
| Lead coach | A coach who sees all of their provider's sessions, not only their own |
| Pass | A number of sessions bought ahead, used by anyone in the household |
| Make-up credit | A session given back when a term session is missed, to use in another session of the same level |
| Waitlist | The people waiting for a place in a full session, in order |
| Offer | A place held for the first person waiting until a set time |
| Stage | A step on a junior pathway, such as Red or Orange ball tennis |
| Roll | Who came to a session, marked by the coach |

## What it does not do

> **Not built yet:** card payment. Fees go on the member's account, are paid at the club, or are paid to the coaching business. Sports Club OS does not text anyone about classes, take private lessons, or let you upload a class photograph (you choose one of the seven it has). Coaches cannot ask each other for cover, notices to the office are alerts on the timetable rather than emails, and there is no classes widget on the Dashboard.

A new club starts with no classes. **Load the starting timetable**, on the empty timetable, puts in sample classes with made-up coaches so every page has something on it. **Clear the starting timetable**, on the Classes tab of Settings, takes them out again.

## Articles

- Members: [Book a class for yourself or your household](https://sportsclubos.net/help/classes/book-a-class/index.md), [Enrol your child for a term](https://sportsclubos.net/help/classes/enrol-your-child/index.md)
- Coaches: [Take the roll on your phone](https://sportsclubos.net/help/classes/take-the-roll/index.md)
- The office: [The office timetable and its alerts](https://sportsclubos.net/help/classes/office-timetable/index.md), [Make a class](https://sportsclubos.net/help/classes/make-a-class/index.md), [Terms and enrolment](https://sportsclubos.net/help/classes/terms-and-enrolment/index.md), [Providers, coaches and who collects the fees](https://sportsclubos.net/help/classes/providers-and-coaches/index.md), [Class reports](https://sportsclubos.net/help/classes/class-reports/index.md), [Classes settings](https://sportsclubos.net/help/classes/settings/index.md)
- How it works: [Waitlists and offered places](https://sportsclubos.net/help/classes/waitlists/index.md), [Passes, credits and make-ups](https://sportsclubos.net/help/classes/passes-and-credits/index.md), [The public What's on page](https://sportsclubos.net/help/classes/whats-on/index.md)
- Questions: [An offered class place has gone](https://sportsclubos.net/help/classes/q-place-lapsed/index.md)