# A member's messages: the Messages tab and Message history

> See every email and text with one member in a table on their page, send them an email or text, and export it for an access request.

Who this is for: Anyone with “Read a member's messages” or “See members and contacts” (by default: Administrator, Head Coach, Casual Staff, Reporting).
Last checked in release 2026.10.31, on 31 October 2026.
Source: https://sportsclubos.net/help/communications/member-messages/

A member's page can show every email and text between them and the club in one place, whichever inbox it came through. This is for the people who answer questions such as "what have you got on me?", and who need the whole history.

## Who sees it

Only someone who can read a member's messages sees the **Messages** tab and the **Message history** on the Overview tab. The Administrator can by default. Your club can give it to other roles on Roles & permissions.

Everyone else who can open the member's page, even with permission to see members, sees no sign of it: no tab, no section and no count.

This is separate from the Inbox. Reading a member's messages here does not need you to be named on the inbox they came through.

## Message history

On the **Overview** tab, **Message history** lists the latest few conversations, each with its date, whether it was an **Email** or a **Text**, and its subject. A text has no subject, so its first words stand in. Press one to open it, or **See all messages** to go to the **Messages** tab. If there is nothing, it says **No messages yet.**

## The Messages tab

Press **Messages** on the member's page. It lists every conversation linked to the member, one row each.

![A member's page on its Messages tab. Above a table are Send email, Send text and Export buttons, a search box, and menus for type and status. The table lists four conversations, each with a date, whether it is an email or a text, the subject, its status, which inbox it is in and how many messages it holds.](https://sportsclubos.net/help/img/inbox-member-messages-1600.webp)
*Every email and text with this member in one table, whichever inbox it came through. Shown in release 2026.10.31 · Member page · as an Administrator.*

The table has these columns, and each heading sorts:

| Column | What it shows |
|---|---|
| **Date** | When the conversation last had a message. |
| **Type** | **Email** or **Text**. |
| **Subject** | The subject, or the first words of a text. |
| **Status** | **Inbox**, **Done** or **Sent**. |
| **Inbox** | Which inbox it is in, including **Text/SMS**. |
| **Messages** | How many messages it holds. |

Above the table, type in **Search subjects and words** to narrow the list, choose a type (**All types**, **Email** or **Text**) and a status (**Any status**, **Inbox**, **Done** or **Sent**), and choose the order. **Clear** puts it all back. The count at the right says how many conversations are showing.

Press a row. The conversation opens in a panel beside the table, with every message. If you are also named on that inbox, **Open in the Inbox** takes you there. Pictures from other sites are not loaded in this panel.

A sender that could not be proved carries the same warning here as in the Inbox. See [Why does it say Sender not verified?](https://sportsclubos.net/help/communications/q-sender-not-verified/index.md)

## Send an email or text to the member

If you can use the Inbox, or can send texts, the tab also has **Send email** and **Send text**. They open **New message** with the member already chosen. What you send is recorded here and appears in **Sent** in the inbox. See [Write a new email or text from the Inbox](https://sportsclubos.net/help/communications/inbox-new-message/index.md).

## Export

**Export** downloads every conversation shown for the member as a text file, for a request to see what the club holds. The file says **Check this before handing it over, and take out other people's details.**

Other people's details can be in a conversation, such as someone else in the household or a name in an email, and a person has to take them out before the file goes to the member. Each export is recorded, and so is each attachment opened.

## If something goes wrong

- **No messages yet.** Nothing has been linked to this member. Emails from an address the club holds for them, and replies to texts from their number, are linked as they arrive. A message can be linked by hand: see [Who a conversation is about](https://sportsclubos.net/help/communications/inbox-who-its-about/index.md).
- **Nothing here matches.** The search or a filter is hiding the rows. Press **Clear the search and filters**.