# Stop a message during its hold

> For 30 seconds after you press Send, Stop means nobody receives the message. After that, Stop prevents the emails not yet sent.

Who this is for: Anyone with “Send communications” (by default: Administrator).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/communications/stop-a-message/

Nothing leaves for 30 seconds after you press **Send**. That is the hold: time to notice a mistake and stop the message before anyone receives it. After the hold, emails go out one address at a time, and you can still stop the ones not yet sent.

## Before you start

- You need to be able to send communications. The Administrator can by default.
- Stay on the message's page after pressing **Send**. If you have left it, open the message from Club > Communications > Previous.

## Stop during the hold

1. After you press **Send**, the page shows **Sending starts in 30 seconds**, counting down, and **Nothing has left yet. Stop now and nobody receives it.**

![A message just sent to 185 addresses. A box says Sending starts in a few seconds and Nothing has left yet. Stop now and nobody receives it, with a red Stop: do not send button. Below, the tiles show 185 addresses with none sent yet, and each address is marked Waiting.](https://sportsclubos.net/help/img/comms-hold-1600.webp)
*Until the count runs out, Stop means nobody receives it. Shown in release 2026.10.29 · Communications · as an Administrator.*

The hold is always 30 seconds. The picture was taken part-way through the count, so it shows fewer seconds.

2. Press **Stop: do not send**.

The message is marked **Stopped**. Every address shows **Stopped**, and nobody receives anything.

> **Note:** The line under the message's heading still reads "sent" and the date, as for any message, even though nothing was sent. Go by the state at the start of the line and by **Stopped** beside each address.

## Stop while it is sending

Once the count reaches nought, the page says **Sending…** and how many are done, for example **40 of 185 done. You can leave this page; sending carries on.**

1. Press **Stop sending the rest**.
2. The page says **Stopping…** for a moment.

Emails already sent cannot be called back. The rest are marked **Stopped** and are not sent. The message's results show exactly who received it.

## After stopping

- A stopped message cannot be restarted or changed. To send it after all, or a corrected version, press **Copy this message**. The copy is a new draft with the same kind, words and choice of who it goes to; change what you need and send it.
- If you stopped part-way, people who already received the first one would get the copy too. Leave them out of the copy by hand at its **Who** step (**See who**, then **Leave out**), if you can see members.

## If something goes wrong

- **This message is not being sent.** It finished sending, or was already stopped, before your press reached Sports Club OS.

For what each address shows afterwards, see [What happened to a message: delivered, bounced, complained](https://sportsclubos.net/help/communications/results/index.md).