# What Members does

> The club's member and contact list, each person's record, households, statuses, tags, saved filters and portal sign-ups.

Who this is for: Anyone with “See members and contacts” or “Add and change members” or “Dynamic tag rules” (by default: Administrator, Head Coach, Casual Staff, Reporting).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/members/overview/

Members is the club's list of people: every member, and every contact who is not a member, such as a function hirer or a parent. Each person has one record, with their details, membership, household, tags and notes, and a page that brings together their bookings, invoices and payments. The rest of Sports Club OS works from this list: bookings, invoices, renewals, messages, classes, the till and the reports all point to a person on it.

## Who uses it

- **The club office** finds, adds and changes members, sets statuses, tags people and links households. The Administrator, Head Coach and Casual Staff roles can by default.
- **People who read the figures** can see the list and every member's page without changing anything. The Reporting role can by default.
- **Tag rules**, which tag people automatically, are for the Administrator by default.

Your club can change who does what on Roles & permissions.

## Its pages

| Page | Where | What it is for |
|---|---|---|
| **Members & contacts** | Club > Members > Members & contacts | The whole list, with search, the **Filters** panel, saved filters, sorting, tags and actions on several people at once. **New member**, **Import CSV** and **Export CSV** are at the top. |
| **A member's page** | Press a name on the list | One person's record: their details, membership, how they pay, tags, email preferences, bookings, invoices, household and notes. **Edit details** changes the record. |
| **Portal sign-ups** | Club > Members > Portal sign-ups | People who made their own login, waiting for the office to approve them. |
| **Applications** | Club > Members > Applications | Applications to join from the club's website. See [What Membership applications does](https://sportsclubos.net/help/applications/overview/index.md). |
| **Tag rules** | Admin > Settings, **Tag rules** tab | Rules that tag members automatically. |
| **Tags & fields** | Admin > Settings, **Tags & fields** tab | The club's own list of tags, and extra fields to record on every member. |

## The words it uses

- **Member**: a person with a membership type. **Contact**: a person with none, kept for another reason (a hirer, a parent, a coach). The list shows a contact's status as **Contact**.
- **Status**: **Active**, **Suspended**, **Lapsed** or **Cancelled**, set by the office. **Expired** is not set by anyone: it is shown for an Active member whose expiry date has passed. See [Membership statuses, and what Expired means](https://sportsclubos.net/help/members/statuses/index.md).
- **Household**: people linked to one person, the head of the household, who holds the account for them. See [Households: who pays for whom](https://sportsclubos.net/help/members/households/index.md).
- **Tag**: a short label on a person, such as "Pennant" or "Volunteer". A tag marked ⟳ was given by a tag rule.
- **Frequency**: whether a member pays **Yearly** or **Monthly**.
- **Auto**: the member's renewal invoice is raised automatically. See [Auto renew and invoice](https://sportsclubos.net/help/membership/auto-renew/index.md).

## What it connects to

- **Bookings:** a member books courts online only while their membership is current.
- **Invoices and renewals:** invoices are raised to a person on the list, and paying a renewal moves their expiry date on.
- **Communications:** a message goes to the people a filter on this list finds, including a saved filter.
- **Applications:** electing an application makes the new members' records.
- **The till:** a member's purchases and household account are on their page, for those who may see till sales.
- **Reports:** member counts, joiners and leavers come from these records.

## What it does not do

- Saved filters are each person's own. They cannot be shared with others in the office.
- Members do not change their own membership, status or tags. They keep their own contact details up to date from their own pages.
- Nothing is emailed when a member's record, status or tags change.

## Articles

- Tasks: [Find members and filter the list](https://sportsclubos.net/help/members/find-and-filter/index.md), [Add a member or a contact](https://sportsclubos.net/help/members/add-a-member/index.md), [Tag members](https://sportsclubos.net/help/members/tags/index.md), [Save a filter and use it again](https://sportsclubos.net/help/members/saved-filters/index.md), [Change several members at once](https://sportsclubos.net/help/members/change-several/index.md), [Make a tag rule](https://sportsclubos.net/help/members/make-a-tag-rule/index.md), [Approve portal sign-ups](https://sportsclubos.net/help/members/portal-sign-ups/index.md), [Delete a member, and what is kept](https://sportsclubos.net/help/members/delete-a-member/index.md).
- How it works: [A member's record, tab by tab](https://sportsclubos.net/help/members/a-members-record/index.md), [Households: who pays for whom](https://sportsclubos.net/help/members/households/index.md), [Membership statuses, and what Expired means](https://sportsclubos.net/help/members/statuses/index.md), [How tag rules work](https://sportsclubos.net/help/members/how-tag-rules-work/index.md).
- Related: [What membership billing does](https://sportsclubos.net/help/membership/overview/index.md) (renewals, paying yearly or monthly, Auto renew and invoice), [What Membership applications does](https://sportsclubos.net/help/applications/overview/index.md), [Every status, in one place](https://sportsclubos.net/help/reference/statuses/index.md), and [What Sports Club OS keeps, and who can see it](https://sportsclubos.net/help/reference/your-data/index.md).