# The renewal is paid but the member still shows Expired

> Why a member can still show Expired after paying: usually the invoice was not a renewal invoice, or is not paid in full. How to put it right.

Who this is for: Anyone with “See members and contacts” or “Raise invoices and record payments” (by default: Administrator, Head Coach, Casual Staff, Reporting, Treasurer).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/membership/q-paid-still-expired/

Paying a renewal invoice in full moves the member's expiry on by itself, and they show as **Active** again at once. If they still show **Expired**, one of these is the reason. Check them in this order.

## The invoice is not paid in full

A renewal moves the expiry only when its invoice is **Paid**. With part of the amount recorded, it stays **Issued**. Open the member's page, **Invoices & payments** tab, and check the invoice's status. Record the rest of the payment on the Invoices page.

## The invoice paid was not a renewal invoice

Only an invoice raised as a renewal moves the expiry: one raised on the Renewals page, automatically by Auto renew and invoice, or by changing how a member pays from monthly to yearly. (Electing an application sets the new member's expiry at once, so their first invoice does not need to.) An invoice made with **New invoice**, even for the right amount, is an ordinary invoice: paying it changes nothing about the membership.

To put it right, set the new expiry yourself: on the member's page press **Edit details**, open **Membership**, change **Expiry** (and **Last renewed**), and press **Save changes**. Next time, raise renewals from Club > Invoices > Renewals.

## They pay monthly and a month is missed

For a monthly member, access runs to the end of the last month paid in an unbroken run, plus 7 days. If an earlier month is unpaid, paying a later one does not carry them past it, and they stay **Expired**. Their **Monthly payments** timeline shows the month **Not paid**. Record the payment for that month. See [Missed monthly payments: what happens and what does not](https://sportsclubos.net/help/membership/missed-months/index.md).

## The renewal did not reach today

For a type that renews on the anniversary of joining, a renewal adds a year to the old expiry date. If that date was more than a year ago, a year on is still in the past, and they stay **Expired**. Set the expiry by hand as above, or raise another renewal.

A type with a membership year always renews to the end of the year that is running, so this does not happen to it.

## The page was open before the payment

The member list and the member page show the records as they were when the page was opened. Reload the page.

## Their status is not Active

**Expired** is shown only for an **Active** member whose expiry has passed. If the page shows **Lapsed**, **Suspended** or **Cancelled** instead, paying a renewal invoice does set them back to **Active**; if that was not a renewal invoice, set their status yourself. See [Membership statuses, and what Expired means](https://sportsclubos.net/help/members/statuses/index.md).