# A till PIN is locked

> Five wrong tries in a row lock a till PIN for 15 minutes. Wait, or set a new PIN on Password & two-factor, which unlocks it at once.

Who this is for: Anyone with “Use the till” (by default: Administrator, Head Coach, Casual Staff, Bar Manager, Bar Staff).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/pos/q-pin-locked/

A till PIN locks after five wrong tries in a row, for 15 minutes. Wait for the time to pass, or set a new PIN, which unlocks it at once. While it is locked, the person's name is left out of the till's list of staff.

## Why it happens, and what to do

1. **Your own PIN was typed wrong five times.** The till said **That PIN is not right, and it is now locked for 15 minutes.** Wait 15 minutes, or sign in to Sports Club OS as yourself on any computer or phone, open **Password & two-factor** from the account menu and set a new PIN under **Till PIN**. Nobody else can set it for you.
2. **You forgot your PIN.** Set a new one in the same way. Setting it again replaces the old one.
3. **Too many wrong PINs on one till.** Ten wrong PINs on one till within 15 minutes, from anyone, stop switching in and approvals there: **Too many wrong PINs on Bar. Try again in 12 minutes.** Wait for the time given, or use another till.
4. **Too many wrong PINs in one seller's approvals.** Ten wrong manager PINs asked for by one seller within 15 minutes stop that seller's approvals for 15 minutes.
5. **A manager's PIN is too short.** Someone who may give overrides, or change the till's products and settings, needs a 6-digit PIN. The till says, for example, **Ada A.: set a 6-digit PIN on Password & two-factor.** Set a 6-digit PIN.

## Your name is not on the till

If your name is not in **Who is on the till?** or in the list for a manager's approval, either you have no PIN yet or yours is locked. Set one on **Password & two-factor**. See [Till PINs and switching between staff](https://sportsclubos.net/help/pos/pins/index.md).