# The receipt printer isn't printing

> Check the till has a printer chosen, that the printer has the right address and has been heard from, then print from the browser or email the receipt meanwhile.

Who this is for: Anyone with “Use the till” or “Run the till” (by default: Administrator, Head Coach, Casual Staff, Bar Manager, Bar Staff).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/pos/q-printer/

The receipt printer fetches its own receipts from Sports Club OS over the internet, so most problems are its settings or its connection. While you look, give the customer a receipt with **Print here** or by email.

> **Note:** printing to a Star receipt printer is built but has not yet been tried with a real printer. If none of the checks below helps, print from the browser or email receipts, and report it with the **Help and feedback** button at the top right.

## Why it happens, and what to check

1. **The till has no printer chosen.** The till says **This till has no receipt printer. Print from the browser instead.**, and the **Receipt printer** button does not show. The bar manager chooses the printer on the till's row in POS > POS settings, **Tills and printers**.
2. **The printer has never been heard from.** Its row on **Tills and printers** says **Not heard from yet**. The address shown when it was registered must be typed into the printer's CloudPRNT settings as the Server URL, with polling on. If the address was lost, press **Replace its address** and type the new one in.
3. **The printer reports a problem.** Its row says **Problem**, with what the printer reported. Check its paper, cover and power.
4. **The printer's address was replaced.** A printer given a new address must have the new one typed into its settings; the old one stops working at once.
5. **The printer is offline.** It needs its own internet connection. A receipt sent to it waits for a day, then is dropped: print it from the browser instead.
6. **The receipt was made while the till was offline.** It can be printed from the browser only, until it has been sent.

## The cash drawer does not open

The drawer opens through the printer, on a cash sale sent to it, or with **Open the drawer (no sale)…**. Without a printer, the till says **This till has no printer to open the drawer: open it by hand.**