# A staff member didn't get the text about their shift

> Why a staff member may not have been texted about a shift, most likely first, and where to check each reason.

Who this is for: Anyone with “Run the bar and events roster” (by default: Administrator, Bar Manager).
Last checked in release 2026.10.23, on 23 October 2026.
Source: https://sportsclubos.net/help/roster/q-no-text/

The most likely reason is that the week has not been published since the shift was added or changed: nothing is sent until you publish. The shift is on their **My shifts** page either way once it is published. The reasons, most likely first:

1. **It has not been published.** On the Weekly roster, a shift that says **Draft — not published** or **Edited — not republished** has not been sent. If the publish button shows a number, such as **Publish 3 changes**, press it. See [Publish the week's roster](https://sportsclubos.net/help/roster/publish-the-week/index.md).
2. **They did not choose SMS.** On Club > Staff Roster > Bar & events staff, **Notified by** shows **Email**, **SMS** or **Email + SMS**. Staff can change this themselves once they have signed in. The publish dialog shows each person's chips before anything is sent.
3. **There is no mobile, or it is wrong.** The publish dialog shows **No mobile** for someone with none. A wrong number shows **SMS failed** when you publish, with the reason. Correct it on their staff record, then press **Send it again** on the shift's panel or in the publish dialog.
4. **The text failed.** Press **Notifications** on the Weekly roster. Under **Sent**, find their message: **Failed** gives the reason, **Switched off** means SMS was off at the time.
5. **They are inactive.** The publish dialog shows **Inactive: not told**. Tick **Active — can be rostered** on their record if they should be rostered.
6. **The text was for something else.** Cancellations and changes to a published shift are told only at the next publish, in that week's one message. Reminders go between 8am and 9pm only, once per shift.

Staff answer a text with the link in it, or on My shifts, not by replying. To send someone their unanswered shifts again, choose **Send it to them again** from their shift's menu.