# Sports Club OS

> Sports Club OS is club management software for member sports clubs (tennis, squash and multi-sport clubs with a clubhouse). It runs in a web browser, on a computer or a phone, and covers the member list and households, membership applications, invoices and renewals (yearly or monthly), court and table bookings, a member portal, the staff and bar roster with hours worked, member emails, classes and coaching, competitions, function and venue hire, the club's TVs, a point-of-sale till, reports with an AI Report Assistant, GST and BAS figures, bank reconciliation and the club's public website.

Each person sees only what their roles allow, and the club decides what each role may do. Not built yet: online card payment, a Xero connection, emailing invoices and invoice reminders, and text messages to members. The Help centre below explains how each part works; the product pages say what each part does.

## Help centre

- [Help centre](https://sportsclubos.net/help/): Step-by-step help for every role at the club: members, the office, the bar, coaches, conveners, the treasurer, the committee and administrators.
- [Contents](https://sportsclubos.net/help/contents/): every section and article of the Help centre, in order
- [Every article in one file](https://sportsclubos.net/help/llms-full.txt): the whole Help centre as Markdown
- [What Sports Club OS is](https://sportsclubos.net/help/getting-started/what-sports-club-os-is/index.md): Club management software for member sports clubs: what it covers, who uses it, how it works, and what is not built yet.
- [Changing the club's website](https://sportsclubos.net/help/getting-started/website-editor/index.md): For website editors: start a draft, change it by editing the page or asking the assistant, and send it for approval. An approver publishes it.
- [From enquiry to function night](https://sportsclubos.net/help/getting-started/functions/index.md): For whoever runs venue hire: take an enquiry, send the quote, confirm on the deposit, prepare the function sheet, and close out afterwards.
- [Looking after Sports Club OS for your club](https://sportsclubos.net/help/getting-started/administrator/index.md): For the club's administrator: give people logins and roles, decide what each role may do, keep the club's settings, and look after its data.
- [Reading the club's figures](https://sportsclubos.net/help/getting-started/committee/index.md): For the committee and the Reporting role: your Dashboard, Committee reports, report pages shared with you, and asking the AI Report Assistant.
- [Running a competition](https://sportsclubos.net/help/getting-started/convener/index.md): For conveners: create a competition, take entries, make the draw, set the order of play, follow the results and put the boards on the club's TVs.
- [Running the bar: roster, till and hours](https://sportsclubos.net/help/getting-started/bar-manager/index.md): For the bar manager: add staff, build and publish the weekly roster, approve hours, and run the till's products, settings and cash-ups.
- [Running the coaching program](https://sportsclubos.net/help/getting-started/head-coach/index.md): For the head coach: set up classes, coaches and passes, run the timetable and terms, follow bookings and waitlists, and read the class reports.
- [Taking your classes](https://sportsclubos.net/help/getting-started/coach/index.md): For coaches: see your sessions on My sessions, take the roll on your phone, add someone who turned up, message the class or cancel a session.
- [The treasurer's month](https://sportsclubos.net/help/getting-started/treasurer/index.md): For the treasurer: record payments, reconcile the bank account, check what is owing, then the BAS worksheet and the export to the club's accounts.
- [Your first day in the office](https://sportsclubos.net/help/getting-started/office/index.md): For the club office: find members, take bookings, raise invoices and record payments, run renewals and approve new member logins.
- [Your first shift on the bar](https://sportsclubos.net/help/getting-started/bar-staff/index.md): For bar staff: set when you can work, answer your shifts, use the till on your shift, and report your hours afterwards.
- [Your first visit to the member pages](https://sportsclubos.net/help/getting-started/member/index.md): For members: sign in, choose your emails, then book a court or a class, check your membership and invoices, and keep your details current.
- [Ask Help and feedback, or tell the club what you noticed](https://sportsclubos.net/help/getting-started/help-and-feedback/index.md): The Help and feedback button answers questions about using Sports Club OS and takes your feedback, which is kept only when you save its summary.
- [Sign in, and reset a forgotten password](https://sportsclubos.net/help/getting-started/signing-in/index.md): Sign in to Sports Club OS, choose a password the first time, enter a two-factor code, reset a forgotten password, or make a login as a member.
- [Find your way around: the menu, search and your account menu](https://sportsclubos.net/help/getting-started/finding-your-way/index.md): How the side menu, the search box, the breadcrumb and your account menu work, and why your menu may differ from someone else's.
- [How roles and permissions decide what you see](https://sportsclubos.net/help/getting-started/roles-and-permissions/index.md): What a role is, how a person can hold several, how members fit in, and how the club decides what each role may do.
- [I can't sign in](https://sportsclubos.net/help/getting-started/q-locked-out/index.md): What to check when you cannot sign in to Sports Club OS, from the email address you use to a lost authenticator app, and who can help.
- [Why is my menu different from someone else's?](https://sportsclubos.net/help/getting-started/q-menu-differs/index.md): The menu shows only what your roles allow, so people with different roles see different menus. Here is what else changes what you see, and what to do.
- [What Members does](https://sportsclubos.net/help/members/overview/index.md): The club's member and contact list, each person's record, households, statuses, tags, saved filters and portal sign-ups.
- [What Membership applications does](https://sportsclubos.net/help/applications/overview/index.md): A public join form, confirmation by email, a proposer asked to vouch, and the committee's election, which makes the member records and the first invoice.
- [What Bookings does](https://sportsclubos.net/help/bookings/overview/index.md): The club's courts and tables: the office calendar, the booking list, closures, members booking online, guest fees and the foyer court board.
- [What Invoices does](https://sportsclubos.net/help/invoices/overview/index.md): Every invoice the club raises, whatever raised it: what is owed, payments recorded against it, what is overdue, and the invoice as it prints.
- [What membership billing does](https://sportsclubos.net/help/membership/overview/index.md): Membership types and fees, the membership year, paying yearly or monthly, renewal invoices by hand or automatically, and what paying does to the expiry.
- [What Communications does](https://sportsclubos.net/help/communications/overview/index.md): Communications writes, checks and sends emails from the club to its members and contacts, and shows what happened to each one.
- [What the Website editor does](https://sportsclubos.net/help/website/overview/index.md): Change the club's public website from Sports Club OS, in a private draft, on the page or by asking an assistant, then send it for approval before it goes live.
- [What TVs and Displays does](https://sportsclubos.net/help/displays/overview/index.md): Put notices, opening times, coming events, courts, classes and function welcomes on the club's TVs, and choose what each TV shows.
- [What Functions does](https://sportsclubos.net/help/functions/overview/index.md): Venue hire from the first enquiry to the day after: quotes, holds, the hirer accepting online, deposit and balance invoices, the bond and the function sheet.
- [What Classes does](https://sportsclubos.net/help/classes/overview/index.md): One timetable for casual classes and term programs, with booking for a household, waitlists, passes, terms and the coach's roll on a phone.
- [What the Staff roster does](https://sportsclubos.net/help/roster/overview/index.md): The bar and events roster: staff, availability and time off, the weekly roster, publishing to staff by My shifts, email and text, and hours worked.
- [What Competitions does](https://sportsclubos.net/help/competitions/overview/index.md): Ladders, box leagues, round robins, knockouts and events in six sports, with results, club ratings, scoring on a phone and wallboards.
- [What Point of sale does](https://sportsclubos.net/help/pos/overview/index.md): One till for the bar and reception that knows the members: member prices, tabs, member accounts, prepaid credit, courts, guest fees, cash-ups and receipts.
- [What Admin holds](https://sportsclubos.net/help/admin/overview/index.md): The Admin section of the menu: logins and roles, what each role may do, the club's settings, feedback, downloading all the club's data, and the audit log.
- [What Bank reconciliation does](https://sportsclubos.net/help/bank/overview/index.md): Import the club's bank statement and match every line to money Sports Club OS recorded, or explain it, then reconcile to a date so it is locked.
- [What Finance does](https://sportsclubos.net/help/finance/overview/index.md): The treasurer's figures: GST codes and how prices are entered, the BAS worksheet, income in advance, this year against last, and the export to the accounts.
- [What Reports does](https://sportsclubos.net/help/reports/overview/index.md): The club's figures: Committee reports, your own Dashboard of widgets, report pages to keep, print and share, and the AI Report Assistant.
- [What is under Me](https://sportsclubos.net/help/me/overview/index.md): Me is the last section of the menu and holds everything about you: your membership, bookings, invoices and purchases, and, for staff, your shifts and hours.

## Product

- [The club system](https://sportsclubos.net/club-system/): Every part of Sports Club OS, shown working: membership, bookings, staff, functions, the point of sale, finance and GST, communications, classes, your website and competitions.
- [Membership Management](https://sportsclubos.net/product/membership/): Members and families, membership types and fees, applications and elections, invoices, payments, renewals, the member’s own page and the committee’s reports. Here is every part, and how it works.
- [Sport Booking Management](https://sportsclubos.net/product/bookings/): Courts and tables for members and the office, with the club’s own rules, closures, regulars and a screen for the foyer.
- [Staff and Volunteers](https://sportsclubos.net/product/staff/): Staff records, availability, the weekly roster, publishing, answers by text, open shifts, reminders and the hours people worked.
- [Functions and Events](https://sportsclubos.net/product/functions/): Enquiries, quotes, holds, deposits, the bond, the function sheet and the night’s staff.
- [Point of Sale](https://sportsclubos.net/product/pos/): One till for the bar and reception, on a tablet and built into the member list: tabs, member accounts, prepaid credit, court time, hire, a function’s bar tab, licence rules and a cash-up the manager signs off.
- [Finance and GST](https://sportsclubos.net/product/finance/): GST codes on every price, prices typed with or without GST, the BAS worksheet, bank reconciliation, income received in advance, this year against last, and a monthly summary for your accounts.
- [Communications](https://sportsclubos.net/product/communications/): Newsletters and notices that look like the club, sent to the right members, with their choices respected and every result reported.
- [Classes & Coaching](https://sportsclubos.net/product/classes/): One timetable for everything a member can join: casual classes, term programmes, waitlists, make-ups, passes, the coach’s roll and a public What’s on page.
- [Website](https://sportsclubos.net/product/website/): A modern club website, changed by editing the page or by asking in plain words, checked by the person the club names, with every version kept. And the clubhouse TV screens.
- [Competitions & Leagues](https://sportsclubos.net/product/competitions/): Ladders, box leagues, round robins and knockouts, events with several grades, live scoring from a phone, a club rating, and boards for the clubhouse TVs.
- [AI Reporting](https://sportsclubos.net/product/reporting/): AI Reporting: Committee reports, a Dashboard of widgets, report widgets and report pages you configure, and the AI Report Assistant, which answers questions about your figures.
- [Access Control (planned)](https://sportsclubos.net/product/access/): Planned: membership and bookings connected to the doors, lights and swipe cards at your club.

## Optional

- [Before you go live: a checklist](https://sportsclubos.net/help/setup/go-live/index.md): What to check before the club uses Sports Club OS for real and tells its members: settings, members, logins, email, bookings and money.
- [Bring in your members from a spreadsheet or another system](https://sportsclubos.net/help/setup/import-members/index.md): Import members from a CSV file: what each column becomes, how people already there are recognised and left alone, and what an import does not bring.
- [Enter your club's details](https://sportsclubos.net/help/setup/club-details/index.md): Type the club's name, ABN, contact details and address, how invoices are numbered and paid, the membership year's rules and how names show on the foyer screen.
- [Give people logins and roles](https://sportsclubos.net/help/setup/users-and-roles/index.md): Decide who at the club needs a login and which roles each holds, make their logins, change what roles allow if needed, and let members make their own.
- [Moving from SportLogic or inTennis](https://sportsclubos.net/help/setup/from-sportlogic/index.md): How a club moves from SportLogic or inTennis: what is brought across for you, what the club exports, what to check, and what stays behind.
- [Moving from spreadsheets](https://sportsclubos.net/help/setup/from-a-spreadsheet/index.md): How a club that keeps its members in spreadsheets moves to Sports Club OS: tidy the list, import it, link families, and start from there.
- [Put the join form on your website](https://sportsclubos.net/help/setup/join-form/index.md): Where the club's public application form is, where its fees come from, how to link it from the club's website, and how to test it.
- [Set up bank accounts for reconciliation](https://sportsclubos.net/help/setup/bank-accounts/index.md): Add each club bank account to Bank reconciliation, with the day reconciliation starts and the opening balance that day, before importing the first statement.
- [Set up classes and coaching](https://sportsclubos.net/help/setup/classes/index.md): Before the first class: providers and who collects the fees, coaches and their checks, classes and prices, passes, terms, and the waitlist and make-up rules.
- [Set up competitions and reports](https://sportsclubos.net/help/setup/competitions-and-reports/index.md): Give conveners and the committee their roles, set what "this year" means in reports and the smallest group shown, and start the committee's report pages.
- [Set up courts, tables and booking rules](https://sportsclubos.net/help/setup/courts-and-rules/index.md): Add each sport with its hours and booking grid, every court and table, and the rules for members booking online: how far ahead, how long, guests and peak times.
- [Set up email categories and how members choose them](https://sportsclubos.net/help/setup/email/index.md): Decide the kinds of email members can say yes or no to, where replies go, and the words of staff text messages, before the club sends its first message.
- [Set up function rooms, items, packages and terms](https://sportsclubos.net/help/setup/functions/index.md): Replace the starting set with the club's own function rooms, the items and packages on a quote, the deposit and hold rules, and the hire terms.
- [Set up GST codes, price entry and your accounts](https://sportsclubos.net/help/setup/finance/index.md): With the club's accountant: whether prices are typed with or without GST, each charge's GST code, how the BAS is worked out, and the accounts income goes to.
- [Set up invoices, renewals and auto renew](https://sportsclubos.net/help/setup/invoices-and-renewals/index.md): Decide how renewals are raised (in a batch by the office, or by themselves for members on Auto renew), how far ahead, and whether members may pay monthly.
- [Set up membership types and fees](https://sportsclubos.net/help/setup/membership-types/index.md): Make each kind of membership the club offers, with its fees, GST, when it renews, the sports it covers, its booking limits and whether it can be paid monthly.
- [Set up Sports Club OS for your club: the steps in order](https://sportsclubos.net/help/setup/overview/index.md): The order to set a club up in, from the club's details and membership types to members, logins, the join form and the parts your club uses, then going live.
- [Set up the bar and events roster](https://sportsclubos.net/help/setup/roster/index.md): Before the first roster: the positions shifts are for, each staff member and how they are told, login invitations, reminders and the hours period.
- [Set up the club's TVs](https://sportsclubos.net/help/setup/tvs/index.md): Put each of the club's TVs on Displays, open its link once on the TV, choose what it shows, and decide how members' names appear on the court boards.
- [Set up the price list](https://sportsclubos.net/help/setup/price-list/index.md): List everything an invoice can charge for besides a membership type's fees, with its price, GST code and the income it counts as in the reports.
- [Set up the till: products, licensed hours, tills, PINs and printers](https://sportsclubos.net/help/setup/till/index.md): Before the bar's first sale: the licence and licensed hours, products and prices, discounts and account limits, receipts, tills, printers and staff PINs.
- [The first month: what to check](https://sportsclubos.net/help/setup/first-month/index.md): What to look at in the club's first weeks on Sports Club OS: sign-ups, bookings, invoices and payments, renewals, email results, roles and the audit log.
- [Add a member or a contact](https://sportsclubos.net/help/members/add-a-member/index.md): Add a person to the member list, give them a membership type, and raise their joining invoice with the fee worked out for the day they join.
- [Approve portal sign-ups](https://sportsclubos.net/help/members/portal-sign-ups/index.md): Approve or reject people who made their own login, so they can book online and see their invoices. A login with a member's email is linked to their record.
- [Change several members at once](https://sportsclubos.net/help/members/change-several/index.md): Tick people on the member list to set their status, add a tag, switch Auto renew and invoice on or off, download them, or delete them, in one go.
- [Delete a member, and what is kept](https://sportsclubos.net/help/members/delete-a-member/index.md): Delete a person's record for good, for a duplicate or a mistake, and what stays afterwards. For someone who has left, set a status instead.
- [Find members and filter the list](https://sportsclubos.net/help/members/find-and-filter/index.md): Search the member list, narrow it with the Filters panel, sort it by any column, and download what it shows as a spreadsheet.
- [Make a tag rule](https://sportsclubos.net/help/members/make-a-tag-rule/index.md): Make a rule that tags members automatically, see how many it would tag before saving, run it now, and see what each run added and took off.
- [Save a filter and use it again](https://sportsclubos.net/help/members/saved-filters/index.md): Save the member list's filters under a name, apply them again with one press, rename or delete them, and send a message to whoever one finds.
- [Tag members](https://sportsclubos.net/help/members/tags/index.md): Give a member a tag, or take one off, from their page, from their row on the list, or for many people at once, and keep the club's list of tags.
- [A member's record, tab by tab](https://sportsclubos.net/help/members/a-members-record/index.md): What a member's page shows, tab by tab, and how Edit details changes their record: details, membership, family, notes and activity.
- [Households: who pays for whom](https://sportsclubos.net/help/members/households/index.md): How people are linked into a household under one head, and what the head holds for the others, from monthly invoices to the till account.
- [How tag rules work](https://sportsclubos.net/help/members/how-tag-rules-work/index.md): A tag rule tags everyone it holds for and untags them when it stops holding. When rules run, who they look at, every condition, and what they never touch.
- [Membership statuses, and what Expired means](https://sportsclubos.net/help/members/statuses/index.md): Active, Suspended, Lapsed and Cancelled are set by the office; Expired is worked out from the expiry date. What each status means, and how to change one.
- [Answer as a proposer or seconder](https://sportsclubos.net/help/applications/answer-as-proposer/index.md): A member named as proposer or seconder answers from the link in their email, saying whether they know the applicant and support the application.
- [Apply to join the club](https://sportsclubos.net/help/applications/apply-to-join/index.md): Fill in the club's join form for yourself, your child or your family, confirm your email address, and what happens until the committee decides.
- [Chase a proposer](https://sportsclubos.net/help/applications/chase-a-proposer/index.md): Ask a proposer or seconder again, find the member when the one named could not be matched, or record their answer yourself when you have it another way.
- [Decline an application, or record that the applicant withdrew](https://sportsclubos.net/help/applications/decline-or-withdraw/index.md): Record that the committee declined an application, with or without emailing the applicant, or that the applicant withdrew it.
- [Record the committee's election](https://sportsclubos.net/help/applications/record-the-election/index.md): Record that the committee elected an applicant, choose whether to make a login, send the welcome email and raise the first invoice, and see what each step did.
- [How an application moves from the form to election](https://sportsclubos.net/help/applications/how-it-moves/index.md): The stages of a membership application, who is emailed at each, how a proposer is found and asked, and when it is ready for the committee.
- [Book a court (members)](https://sportsclubos.net/help/bookings/book-a-court/index.md): Book a court or table for yourself on Make booking, with guests if you are bringing any. Nothing is booked until you press Save.
- [Change or cancel your booking (members)](https://sportsclubos.net/help/bookings/change-your-booking/index.md): Move your booking to another time or court, change how long it is, add guests, or cancel it, on Make booking.
- [Close courts for an event or repairs](https://sportsclubos.net/help/bookings/closures/index.md): Close courts or tables for some hours or days, for repairs or an event, so nobody can book them, and deal with bookings already made.
- [Make a booking for someone](https://sportsclubos.net/help/bookings/book-for-someone/index.md): Book a court or table on the office calendar for a member, a visitor or the club itself, with guests and notes.
- [Make a booking repeat weekly](https://sportsclubos.net/help/bookings/repeat-weekly/index.md): Book the same court at the same time every week for up to 52 weeks, for a regular game, a squad or a pennant team, and see which weeks could not be booked.
- [Move or cancel a booking](https://sportsclubos.net/help/bookings/move-or-cancel/index.md): Change a booking's court, times, type, member or guests on the office calendar, or cancel it, one week or every later week of a weekly booking.
- [The booking list and its filters](https://sportsclubos.net/help/bookings/booking-list/index.md): List bookings over any dates as a table, narrow them with the Filters panel, save a filter to use again, and download them as a spreadsheet.
- [Guests and guest fees](https://sportsclubos.net/help/bookings/guests/index.md): How non-member guests are named on a booking, by a member or the office, how the guest fee is worked out, and where it is paid.
- [The court board in the foyer](https://sportsclubos.net/help/bookings/wallboard/index.md): The court board shows one sport's bookings and free times for the day on a screen in the foyer, with no sign-in, and keeps itself up to date.
- [Why can't a member book that court?](https://sportsclubos.net/help/bookings/q-cant-book/index.md): The reasons Sports Club OS refuses a member's online booking, the words they see for each, and what the office can check or do.
- [Booking rules, sports and courts](https://sportsclubos.net/help/bookings/booking-rules/index.md): The settings behind bookings: online booking rules, guest fees, peak times, sports and their hours, courts and tables, and names on the court board.
- [Change or void an invoice](https://sportsclubos.net/help/invoices/change-or-void/index.md): Change an invoice's lines, dates or notes while nothing has been paid on it, or void an invoice raised by mistake so it is no longer owed.
- [Print an invoice or save it as a PDF](https://sportsclubos.net/help/invoices/print/index.md): Open an invoice as it prints, headed Tax invoice or Tax invoice / Receipt, and print it or save it as a PDF to send.
- [Raise an invoice](https://sportsclubos.net/help/invoices/raise-an-invoice/index.md): Raise an invoice by hand for a member or contact, from the price list or with lines you type, as a draft or issued straight away.
- [Record a payment](https://sportsclubos.net/help/invoices/record-a-payment/index.md): Record money received against an invoice, in full or in part. A paid renewal moves the member's expiry, and the payment joins the club's income.
- [See what is still owing](https://sportsclubos.net/help/invoices/unpaid/index.md): Unpaid invoices lists every issued invoice with something owing, what is overdue, and the stage each has come to on the club's reminder schedule.
- [Invoice line categories and GST codes, and why they matter](https://sportsclubos.net/help/invoices/categories/index.md): Every invoice line has a category, which decides where its income is counted, and a GST code, which decides its GST. How each line gets them.
- [The reminder schedule (reminders are not sent yet)](https://sportsclubos.net/help/invoices/reminder-schedule/index.md): How the club sets up to six reminder stages around an invoice's due date, what each invoice remembers of them, and why no reminder is sent yet.
- [Change how a member pays](https://sportsclubos.net/help/membership/change-how-they-pay/index.md): Move a member from yearly to monthly or back, or to another type while paying monthly, and how the credit and the invoices are worked out to the day.
- [Raise renewal invoices](https://sportsclubos.net/help/membership/renewals/index.md): Raise renewal invoices in one go for memberships that have ended or end soon. Paying one moves the expiry to the end of the next membership year.
- [Auto renew and invoice](https://sportsclubos.net/help/membership/auto-renew/index.md): For a member on Auto renew and invoice, the renewal invoice is raised automatically, once, a set number of days before expiry. It is not sent.
- [Missed monthly payments: what happens and what does not](https://sportsclubos.net/help/membership/missed-months/index.md): When a monthly invoice is not paid, the member's access stops at the end of their last paid month plus 7 days. Nothing is emailed and nothing else changes.
- [Paying yearly or monthly: how it works](https://sportsclubos.net/help/membership/yearly-or-monthly/index.md): How monthly membership works beside yearly: the fee, one invoice a month per household, when it is raised and due, access, credit and the timeline.
- [The renewal is paid but the member still shows Expired](https://sportsclubos.net/help/membership/q-paid-still-expired/index.md): Why a member can still show Expired after paying: usually the invoice was not a renewal invoice, or is not paid in full. How to put it right.
- [Membership types and the membership year](https://sportsclubos.net/help/membership/types-and-the-year/index.md): Every setting on a membership type, and the club's membership-year rules for what someone joining part-way through pays.
- [Change email categories, the reply-to address and staff text wording](https://sportsclubos.net/help/communications/settings/index.md): On Settings, Communications, set the kinds of email members choose from, where replies go, and the words of the texts staff get about shifts.
- [Have a message drafted for you](https://sportsclubos.net/help/communications/draft-with-ai/index.md): Describe a message and have a first draft written, or reword a paragraph. Only what you type, its kind and the club's name go to the drafting service.
- [Start from a template or an earlier message](https://sportsclubos.net/help/communications/templates/index.md): Begin a message from one of the ready-made templates, from a message you sent before, or by copying a sent message with its kind and recipients.
- [Stop a message during its hold](https://sportsclubos.net/help/communications/stop-a-message/index.md): For 30 seconds after you press Send, Stop means nobody receives the message. After that, Stop prevents the emails not yet sent.
- [Write and send a message](https://sportsclubos.net/help/communications/write-and-send/index.md): Write an email to members in six steps (kind, who, message, check, test and send), saved as you go, then send it with a 30-second hold.
- [Email preferences: who chooses what](https://sportsclubos.net/help/communications/preferences/index.md): Members choose which kinds of email the club sends them. Choices belong to an email address, essential notices always go, and every change is recorded.
- [What happened to a message: delivered, bounced, complained](https://sportsclubos.net/help/communications/results/index.md): After a message is sent, its page shows what happened to every address: sent, delivered, bounced, marked as spam or unsubscribed, and who was left out.
- [Who a message goes to, and who is left out](https://sportsclubos.net/help/communications/who-gets-it/index.md): How the Who step chooses a message's recipients, why one household gets one copy, and each reason a person can be left out.
- [An email address is marked blocked](https://sportsclubos.net/help/communications/q-address-blocked/index.md): An address is blocked after an email to it bounced or was marked as spam. Nothing is sent to it until the office checks it and presses send again.
- [Why didn't a member get my email?](https://sportsclubos.net/help/communications/q-email-not-received/index.md): Most often the member was left out (their choice, a shared address, no address) or the email bounced or went to junk. The message's results say which.
- [Approve a draft or send it back](https://sportsclubos.net/help/website/approve/index.md): As the club's website approver, read exactly what a draft changes, then publish it as the next version or send it back with a note.
- [Ask the assistant to change the website](https://sportsclubos.net/help/website/ask/index.md): Describe a change to the club's website in plain words, attach pictures or PDFs, and the assistant makes it in your draft and lists what it changed.
- [Send a draft for approval](https://sportsclubos.net/help/website/send-for-approval/index.md): Send a finished website draft to the approver with a note. Sports Club OS checks it first, and locks the draft until it is approved or sent back.
- [Start a draft and edit the page](https://sportsclubos.net/help/website/edit-the-page/index.md): Start a private draft of the club's website, then change it on the page itself - type over words, swap pictures, and move, copy, remove or add blocks.
- [Versions, and making an earlier one live again](https://sportsclubos.net/help/website/versions/index.md): See every version of the club's website that has been live, who sent and approved each, and, as an approver, put an earlier version back.
- [Why can't I send the draft for approval?](https://sportsclubos.net/help/website/q-cant-send/index.md): Why a website draft is stopped when you send it (a detail in square brackets, nothing changed, the live site moved on) and what to do.
- [A function welcome slide](https://sportsclubos.net/help/displays/function-welcome/index.md): Welcome a function's guests on the club's TVs on its day - its name, occasion, rooms, date, times and a line of welcome - and what a TV shows and never shows.
- [Make a display](https://sportsclubos.net/help/displays/make-a-display/index.md): Make a slide show for the club's TVs from a ready-made start: messages, pictures, opening times, coming events, courts now and classes today.
- [Set up a TV and choose what it shows](https://sportsclubos.net/help/displays/set-up-a-tv/index.md): Add each of the club's TVs to Displays, open its link once on the TV, then choose what it shows from Sports Club OS. Each card previews what it plays.
- [Close out a function, and the bond](https://sportsclubos.net/help/functions/close-out/index.md): After the day, enter the bar tab and extras, settle the bond, say how any unpaid invoices were paid, and mark the function completed.
- [Confirm a function](https://sportsclubos.net/help/functions/confirm/index.md): Mark the deposit paid to confirm a function, then take final numbers, mark the balance paid, re-issue the quote when it changes, and write to the hirer.
- [Find a function: the board, the list and the calendar](https://sportsclubos.net/help/functions/board-and-calendar/index.md): Use the function board, the searchable list and the month and week calendar to see every function, what needs attention, and which rooms are taken when.
- [From an enquiry to a quote](https://sportsclubos.net/help/functions/enquiry-to-quote/index.md): Enter an enquiry, build its quote from packages and items, preview it as the hirer will see it, and send it, which holds the rooms.
- [Keep on top of function tasks](https://sportsclubos.net/help/functions/tasks/index.md): The dated tasks Sports Club OS makes as each function moves along, the Function tasks page that lists everything due, and adding tasks of your own.
- [Welcome a function on the club's TVs](https://sportsclubos.net/help/functions/screens/index.md): Switch a function on for the club's screens and create a welcome display for it, what the TVs show and never show, and the foyer screen of the day's functions.
- [Function reports](https://sportsclubos.net/help/functions/function-reports/index.md): What Function reports show: enquiries, how many were confirmed, booked income, money still to come in, bonds held, lost reasons and room use.
- [How holds, acceptance and the deposit work](https://sportsclubos.net/help/functions/holds/index.md): How sending a quote holds the rooms until a date, how the hirer accepts on their own page, how the deposit confirms the function, and when a hold lapses.
- [The function sheet](https://sportsclubos.net/help/functions/function-sheet/index.md): The run sheet for a function's day, for a phone or printed on A4: times, rooms, numbers, the plan, staff, catering, the bar and the contact on the night.
- [The function's staff on the roster](https://sportsclubos.net/help/functions/roster-slot/index.md): Confirming a function puts an open slot for its staff on the weekly roster. What the function changes on it, and the Roster tab.
- [The public venue page and enquiry form](https://sportsclubos.net/help/functions/venue-page/index.md): What visitors see on the club's public venue page, how they check a date and send an enquiry in three steps, and what reaches the office.
- [Function settings: rooms, items, packages, rules and terms](https://sportsclubos.net/help/functions/settings/index.md): Every setting on the Functions tab of Admin > Settings, what each does, what a new club starts with, and who can change them.
- [Book a class for yourself or your household (members)](https://sportsclubos.net/help/classes/book-a-class/index.md): Find a class on the timetable, book a place for yourself or someone in your household, and cancel it again. The button says what will pay before you press it.
- [Enrol your child for a term (members)](https://sportsclubos.net/help/classes/enrol-your-child/index.md): Find the right group for each child on Enrol for a term, see the fees for the sessions left with any family discount, and enrol the whole family in one go.
- [Make a class and put it on the timetable](https://sportsclubos.net/help/classes/make-a-class/index.md): Put a class on the timetable in three steps: what it is, when and where it runs, and its prices and booking rules, with clashes shown before you save.
- [Take the roll on your phone (coaches)](https://sportsclubos.net/help/classes/take-the-roll/index.md): Open your session on My sessions, tick who is here, add someone who turned up, and finish the roll. Message everyone, set cover or cancel from the same page.
- [The office timetable and its alerts](https://sportsclubos.net/help/classes/office-timetable/index.md): See every class session, deal with what needs the office, book or cancel anyone's place, change or cancel a session, and change a whole week at once.
- [Class reports](https://sportsclubos.net/help/classes/class-reports/index.md): How full each class has been, who came, no-shows, late cancels and who waited and missed out, over the last four or eight weeks, by class, coach and provider.
- [Passes, credits and make-ups](https://sportsclubos.net/help/classes/passes-and-credits/index.md): How a class place is paid for, how passes are sold and used, what a late cancel does, and how make-up credits work for term programs.
- [Providers, coaches and who collects the fees](https://sportsclubos.net/help/classes/providers-and-coaches/index.md): Who runs each class, whether the club or the coaching business collects the fees, the coaches and their Working with Children Checks, and a coach's sign-in.
- [Terms and enrolment](https://sportsclubos.net/help/classes/terms-and-enrolment/index.md): How terms, groups, enrolment, the fee for joining late, the family discount, term invoices, copying a term and re-enrolment work.
- [The public What's on page and the foyer screen](https://sportsclubos.net/help/classes/whats-on/index.md): The classes timetable anyone can read with no sign-in, how a visitor asks for a place and confirms it by email, and the foyer screen of today's classes.
- [Waitlists and offered places](https://sportsclubos.net/help/classes/waitlists/index.md): How a full class's waitlist works: joining and leaving it, a place offered and held until a set time, or given automatically, and what happens near the start.
- [An offered class place has gone](https://sportsclubos.net/help/classes/q-place-lapsed/index.md): A place offered from a waitlist is held only until the time it gives. If it is not taken by then, it goes to the next person waiting.
- [Classes settings](https://sportsclubos.net/help/classes/settings/index.md): Every setting on the Classes tab of Settings, what it does, how it starts, and who can change it. Each change is saved as soon as it is made.
- [Add staff and invite them to sign in](https://sportsclubos.net/help/roster/staff-and-invitations/index.md): Add the people who can be rostered on Bar & events staff, set their positions, how they are told and their regular week, and send each a login invitation.
- [Build the week's roster](https://sportsclubos.net/help/roster/build-the-week/index.md): Put shifts on the weekly roster by dragging staff onto days or making slots, change and copy them, and start from last week or a template.
- [Cancel a shift, or discard changes](https://sportsclubos.net/help/roster/cancel-or-discard/index.md): Delete a shift or slot, keep a published one waiting as a cancellation, and put a week or a day back to what was last published.
- [Check and approve hours worked](https://sportsclubos.net/help/roster/approve-hours/index.md): See the hours staff have reported for a pay period, correct them, enter hours for someone, and approve them one at a time or all at once.
- [Close an hours period and download the hours](https://sportsclubos.net/help/roster/close-a-period/index.md): Close a pay period once its hours are approved, which locks them, download the hours file for payroll, and set the length of a period.
- [Publish the week's roster](https://sportsclubos.net/help/roster/publish-the-week/index.md): Send the week's shifts to staff, and see before you press Publish who will be told what, and how. Each person gets one message for the week.
- [How shifts and slots work](https://sportsclubos.net/help/roster/how-slots-work/index.md): A shift is one person's work on one day. A slot is several shifts at the same times, drawn as one box with a chip per person and the places still open.
- [How staff are told: email, text and My shifts](https://sportsclubos.net/help/roster/notifications/index.md): What staff are sent about their shifts and when, the reminders, the Notifications settings, and the record of every message sent.
- [Open shifts and requests](https://sportsclubos.net/help/roster/open-shifts/index.md): How a published shift with nobody on it, or one its person can no longer work, is offered to other staff, and how you approve or decline their requests.
- [Time off and availability](https://sportsclubos.net/help/roster/time-off/index.md): How a staff member's regular week, extra dates and dates off are set, who sets them for casual and permanent staff, and how time-off requests are approved.
- [A staff member didn't get the text about their shift](https://sportsclubos.net/help/roster/q-no-text/index.md): Why a staff member may not have been texted about a shift, most likely first, and where to check each reason.
- [Why are days that have passed locked on the roster?](https://sportsclubos.net/help/roster/past-days/index.md): Nothing on a day before today can be changed, so the roster stays a true record of who was rostered and nobody is told about shifts that are over.
- [Why can't I change that shift?](https://sportsclubos.net/help/roster/q-cant-change/index.md): The likely reasons a shift on the weekly roster cannot be changed, moved or deleted, with what to check for each.
- [Choose the club's scoring rules](https://sportsclubos.net/help/competitions/scoring-settings/index.md): The Scoring tab of Settings: which sports are offered, each sport's built-in rules, the older rules the club can offer, and the default for a new competition.
- [Create a competition and take entries](https://sportsclubos.net/help/competitions/create/index.md): Set up a ladder, box league, round robin or knockout, add players or let members enter, approve requests, then close entries and make the draw.
- [Enter a match result](https://sportsclubos.net/help/competitions/enter-a-result/index.md): Type in a match's score after it is played. It counts straight away, and either player or the convener can correct it later.
- [Prepare and print scoring codes](https://sportsclubos.net/help/competitions/print-codes/index.md): Make a scoring code for every match ready to play, or for one day's order of play, and print them as cards to put at the courts.
- [Score a badminton match on a phone](https://sportsclubos.net/help/competitions/score-badminton/index.md): Score a badminton match rally by rally, with the service court, doubles positions, lets, faults, cards, the interval and the change of ends.
- [Score a match point by point on a phone](https://sportsclubos.net/help/competitions/score-live/index.md): Score a match at the court on a phone, one press a rally, with the warm-up clock and the toss. The court's TV and the wallboards follow every press.
- [Score a pickleball match on a phone](https://sportsclubos.net/help/competitions/score-pickleball/index.md): Score a pickleball match rally by rally, with the three-number call, first and second server, side outs, time-outs, faults and the change of ends.
- [Score a quick match on your phone](https://sportsclubos.net/help/competitions/quick-match/index.md): Anyone can score a squash, tennis, padel, pickleball or badminton match on their own phone at sportsclubos.net/score, and let others watch with a code.
- [Score a tennis or padel match on a phone](https://sportsclubos.net/help/competitions/score-tennis-padel/index.md): Score a tennis or padel match point by point, with the serving half, faults and lets, deuce, no-ad and Star Point, tie-breaks, changeovers and doubles order.
- [Score or watch a match with its code](https://sportsclubos.net/help/competitions/score-with-a-code/index.md): Anyone with a match's scoring code (GPHC-7K3M) or its QR code can score it on their phone, signed in or not. The first phone scores; the rest watch.
- [Set match times in the order of play](https://sportsclubos.net/help/competitions/order-of-play/index.md): Give matches a day, time and court: let Sports Club OS fill a day, then drag matches to move or swap them, or set one match's time from the match itself.
- [Wallboards and putting a board on a TV](https://sportsclubos.net/help/competitions/boards/index.md): Preview any competition board live, as a TV shows it, then put it on one of the club's TVs in light or dark, or manage the TVs from TV screens.
- [Your matches and rankings (members)](https://sportsclubos.net/help/competitions/my-matches/index.md): See everything you are playing in, answer a ladder challenge, enter a competition, share your contact details with opponents, and see the club rankings.
- [Club ratings](https://sportsclubos.net/help/competitions/ratings/index.md): How the club rating for each sport starts, moves with every result and seeds draws, and the results file a convener can download for rating services.
- [Events with several grades and sports](https://sportsclubos.net/help/competitions/events/index.md): An event is one tournament made of several competitions, a grade or a sport each, sharing one page, one wallboard and one order of play per sport.
- [Ladders, boxes, round robins and knockouts](https://sportsclubos.net/help/competitions/formats/index.md): The four kinds of competition, how each is made and moves, its rules and their defaults, and the scoring each sport can use.
- [A function's bar tab](https://sportsclubos.net/help/pos/function-bar-tab/index.md): Put drinks for a function on its bar tab at the till, within the tab's cap. The tab goes onto the function's invoice, not into the till's cash.
- [Charge to a member's account](https://sportsclubos.net/help/pos/charge-to-account/index.md): Put a sale on a member's household account, within its limit. Charges go on one invoice a month, issued on the 1st, and count as income when it is paid.
- [Equipment hire and restringing jobs](https://sportsclubos.net/help/pos/hire-and-restringing/index.md): Hire out racquets and other equipment and mark them returned, and take in a racquet for restringing, move the job on and charge it when it is collected.
- [Make a sale and take payment](https://sportsclubos.net/help/pos/sell/index.md): Add products to a sale, choose who it is for, then take cash, EFTPOS, an account charge or prepaid credit, and give a receipt.
- [Open and close a till session, and count the drawer](https://sportsclubos.net/help/pos/open-and-close/index.md): Count the float into the drawer to open a till session, record cash paid in or out, and close it with a blind count that shows the variance only afterwards.
- [Open, add to and close a tab](https://sportsclubos.net/help/pos/tabs/index.md): Keep a sale open under a name, add rounds to it through the evening, move or split its lines, merge tabs, and pay it off in one go or in parts.
- [Products, prices, happy hours and stock](https://sportsclubos.net/help/pos/products/index.md): Add and change what the till sells, with members' prices, sizes and add-ons, set happy hours, count stock, and import products from a spreadsheet.
- [Receipts and receipt printers](https://sportsclubos.net/help/pos/receipts-and-printers/index.md): Print, email or reprint a till receipt, change what every receipt says, and register a Star receipt printer that collects its own receipts.
- [See what was sold](https://sportsclubos.net/help/pos/sales/index.md): The Sales page lists every till sale with figures by payment method, category and kind of sale, and opens each sale's items, payments, refunds and receipt.
- [Sell court time and take guest fees at the till](https://sportsclubos.net/help/pos/courts-and-guest-fees/index.md): Sell a walk-in court or snooker table from the till as a real booking, and take the guest fees owing on today's bookings.
- [Sign off a cash-up](https://sportsclubos.net/help/pos/sign-off/index.md): Check each closed till session on Till sessions, its count, variance, sales, tabs and corrections, and sign it off with a note.
- [Till PINs and switching between staff](https://sportsclubos.net/help/pos/pins/index.md): Set your own till PIN, set a tablet up as a PIN till so staff switch in and out with their PIN, and approve on a till with a manager's PIN.
- [Voids, refunds and manager approval](https://sportsclubos.net/help/pos/refunds-and-overrides/index.md): Discounts, voids, refunds, corrected payments and going over a limit at the till, which of them a manager approves with a PIN, and which a manager does.
- [Licensed hours, age and ID checks](https://sportsclubos.net/help/pos/licensing-checks/index.md): The till sells alcohol only in licensed hours and never to a member known to be under 18, reminds staff to check ID, and limits takeaway.
- [Prepaid credit](https://sportsclubos.net/help/pos/prepaid-credit/index.md): How a household tops up credit at the till, spends it on later sales, and gets it back. Credit is money held for the household, not income, until it is spent.
- [Selling while the connection is down](https://sportsclubos.net/help/pos/offline/index.md): When the internet drops, the till keeps selling cash, EFTPOS, account charges, credit and tabs, keeps the sales on the tablet, and sends them when it is back.
- [A till PIN is locked](https://sportsclubos.net/help/pos/q-pin-locked/index.md): Five wrong tries in a row lock a till PIN for 15 minutes. Wait, or set a new PIN on Password & two-factor, which unlocks it at once.
- [The receipt printer isn't printing](https://sportsclubos.net/help/pos/q-printer/index.md): Check the till has a printer chosen, that the printer has the right address and has been heard from, then print from the browser or email the receipt meanwhile.
- [The till says it is offline](https://sportsclubos.net/help/pos/q-offline/index.md): The till has lost its internet connection. Keep selling: it keeps the sales on the tablet and sends them when the connection is back.
- [POS settings, tab by tab](https://sportsclubos.net/help/pos/settings/index.md): Every till setting on POS settings, what it does, what it starts as and who can change it: licence and hours, prices and accounts, receipts, tills and printers.
- [Add, change and disable logins](https://sportsclubos.net/help/admin/users/index.md): Make a login for a staff member or volunteer, give and take away roles, link a login to a member record, and disable a login someone no longer needs.
- [Change what a role may do](https://sportsclubos.net/help/admin/roles-and-permissions/index.md): Tick and untick permissions for each role on Roles & permissions, save the change for everyone, and go back to the starting set if you need to.
- [Download all the club's data](https://sportsclubos.net/help/admin/export/index.md): Download everything Sports Club OS holds for the club in one .zip file, as spreadsheets and complete copies, whenever you like, and keep it safe.
- [Read everyone's feedback, and set Help and feedback's limits](https://sportsclubos.net/help/admin/feedback/index.md): Read the feedback people saved through Help and feedback, mark it done or add a note, read or delete conversations, and set the assistant's limits.
- [The audit log](https://sportsclubos.net/help/admin/audit-log/index.md): What the audit log records, who can read it, how to narrow it to one kind of record or search it, and what it leaves out.
- [Club settings, tab by tab](https://sportsclubos.net/help/admin/settings/index.md): The tabs of Settings, what each is for, who can change it, which Save button keeps it, and the article that explains each tab.
- [Import a bank statement](https://sportsclubos.net/help/bank/import/index.md): Set up the club's bank account once, then import a statement downloaded from the bank as a CSV file. The same days imported again add nothing.
- [Match and explain bank lines](https://sportsclubos.net/help/bank/match/index.md): Confirm suggested matches, match bank lines to recorded money by ticking both sides, explain lines that are not club income, and unmatch.
- [Reconcile to a date, and reopen it](https://sportsclubos.net/help/bank/reconcile/index.md): When every bank line up to a day is matched or explained and the balance agrees with the statement, reconcile to that day to lock it. Reopen the latest.
- [Export a month's income to your accounts](https://sportsclubos.net/help/finance/export/index.md): Print a month's money received by payment method and account to key into MYOB Business, or download the accountant's spreadsheet. Set the club's account codes.
- [This year against last, and invoiced against received](https://sportsclubos.net/help/finance/year-on-year/index.md): Compare income without GST this financial year so far with the same days last year, by stream, and see what was invoiced against received each month.
- [Use the BAS worksheet](https://sportsclubos.net/help/finance/bas/index.md): See G1, 1A and G3 for a quarter or a month, check every sale behind them, mark the period lodged once the club has lodged, and set the basis.
- [How GST is worked out, and how prices are entered](https://sportsclubos.net/help/finance/gst/index.md): The four GST codes, how an invoice's GST is worked out in whole cents, and whether the office types prices with or without GST, and how to switch.
- [Income received in advance](https://sportsclubos.net/help/finance/income-in-advance/index.md): How membership fees are earned day by day, how much received money is for days still to come on any day, and how joining fees are treated.
- [Member and visitor income](https://sportsclubos.net/help/finance/member-and-visitor-income/index.md): A period's income without GST split by who it came from (members, guests, visitors and functions), as evidence for the club's accountant.
- [Why is the GST a cent different from 1/11?](https://sportsclubos.net/help/finance/q-gst-cents/index.md): An invoice's GST is rounded once over the whole invoice, so one line's GST can be a cent away from its own 1/11. Every line still adds up exactly.
- [Ask the AI Report Assistant](https://sportsclubos.net/help/reports/assistant/index.md): Ask about the club's figures in your own words, see the figures and assumptions behind each answer, and add its widget. What is sent and what is kept.
- [Change the reports settings](https://sportsclubos.net/help/reports/settings/index.md): What "this year" means in reports, the smallest group shown, the reasons offered when a member leaves, and the AI Report Assistant's limits.
- [Committee reports](https://sportsclubos.net/help/reports/committee-reports/index.md): Read the club's standing figures for a committee meeting: members, renewals, income and court use, with a Print button and a spreadsheet of monthly income.
- [Download figures and the rows behind them](https://sportsclubos.net/help/reports/download/index.md): Save a report page's figures, and the records behind each figure, as a spreadsheet file. Every download is recorded in the audit log.
- [Make your own widget](https://sportsclubos.net/help/reports/make-a-widget/index.md): Choose a figure, how to group and filter it, the period and how it looks, with a live preview; then press a bar to list the rows behind it.
- [Report pages: make, share, print and download](https://sportsclubos.net/help/reports/report-pages/index.md): Make a page of widgets from a template or a blank page, share it with roles, print it, or download its figures and the rows behind them.
- [Your Dashboard and its widgets](https://sportsclubos.net/help/reports/dashboard/index.md): Choose which widgets your Dashboard shows, put them in your own order, open one out for more, and add ready-made reports. Your layout is yours alone.
- [Why some figures show "<5"](https://sportsclubos.net/help/reports/small-numbers/index.md): A group of fewer than five people is hidden from anyone who cannot open the member list, so a figure by age, type or suburb never points to one person.
- [Why do two reports give different totals?](https://sportsclubos.net/help/reports/q-different-totals/index.md): Two figures that look alike usually count different things, over different days, or for someone who sees different groups. How to find which.
- [Change your password and turn on two-factor sign-in](https://sportsclubos.net/help/me/password-and-two-factor/index.md): Change your password, and turn two-factor sign-in with an authenticator app on or off, on the Password & two-factor page.
- [Choose which emails you get](https://sportsclubos.net/help/me/email-preferences/index.md): Choose which kinds of email the club sends you, or only its essential notices, on Email preferences or from the unsubscribe link in an email.
- [Keep your details up to date](https://sportsclubos.net/help/me/your-details/index.md): Change your phone number, address and emergency contact on My details, so the club can reach you. Your name and email are changed by the office.
- [Report the hours you worked](https://sportsclubos.net/help/me/report-hours/index.md): After each shift, report the hours you worked on My hours, as rostered or with different times, and add work that was not on the roster.
- [See and answer your shifts](https://sportsclubos.net/help/me/answer-a-shift/index.md): Say yes or no to the shifts you are given, from My shifts or the link in your roster email or text, ask for an open shift, or say you can no longer work one.
- [See your invoices and receipts](https://sportsclubos.net/help/me/invoices/index.md): See every invoice addressed to you, what you owe, how to pay, and print an invoice or a receipt.
- [Set your availability and dates off](https://sportsclubos.net/help/me/availability/index.md): Tell the manager when you can work: your regular week, dates you can't work or time off, extra dates you could work, and how you want to be told about shifts.
- [Your member home page](https://sportsclubos.net/help/me/member-home/index.md): What your Home page shows as a member: your membership, your coming bookings, how you pay, and anything to pay.
- [Your purchases and household account](https://sportsclubos.net/help/me/purchases/index.md): See what you bought at the club's bar or shop, what your household has charged to its account, its prepaid credit and your restringing jobs.
- [I signed up but can't see my membership](https://sportsclubos.net/help/me/q-portal-approval/index.md): A login you make yourself waits for the club office to approve it, and must use the email address the club holds for you to find your membership.
- [Emails and texts Sports Club OS sends](https://sportsclubos.net/help/reference/sends/index.md): Every email and text message Sports Club OS sends, what makes it go, who gets it, and what is never sent, part by part.
- [Every permission, in plain words](https://sportsclubos.net/help/reference/permissions/index.md): Every permission in Sports Club OS by area, what it lets someone do, and which roles have it at the start.
- [Every status, in one place](https://sportsclubos.net/help/reference/statuses/index.md): The statuses of members, invoices, bookings, shifts, hours, applications, functions, classes, messages, till sales and the rest, as the screen shows them.
- [Glossary](https://sportsclubos.net/help/reference/glossary/index.md): The words Sports Club OS uses, from account and awaiting renewal to widget and Z read, each in a sentence or two with where to read more.
- [Keyboard shortcuts](https://sportsclubos.net/help/reference/keyboard/index.md): Every keyboard shortcut in Sports Club OS, page by page: search, menus, the roster, Make booking, the till, the website editor, the boards and more.
- [Roles and their starting permissions](https://sportsclubos.net/help/reference/roles/index.md): Every role Sports Club OS starts with, and what each one lets a person do.
- [Taking all of your club's data out](https://sportsclubos.net/help/reference/take-your-data-out/index.md): Your club can download everything Sports Club OS holds for it, at any time, without asking anyone, in standard formats. What you get and what is left out.
- [Test systems, and how they behave differently](https://sportsclubos.net/help/reference/test-systems/index.md): A test system of Sports Club OS sends its emails to one inbox, lets an administrator use it as someone else, and is marked as a test. What differs, and why.
- [What is not built yet](https://sportsclubos.net/help/reference/not-built/index.md): Everything a club might expect from Sports Club OS that it does not do yet, part by part, and what to do instead.
- [What Sports Club OS keeps, and who can see it](https://sportsclubos.net/help/reference/your-data/index.md): What Sports Club OS keeps about members, staff and the club, who can see each part, what is never kept, and what each AI feature is sent and keeps.
- [Which release you are on, and what a screenshot's release line means](https://sportsclubos.net/help/reference/releases/index.md): Each version of Sports Club OS has a release name, shown in your account menu, and every Help article and screenshot says which release it shows.
- [For committees](https://sportsclubos.net/for/committees/): Reports, report pages, a dashboard for each person and the AI Report Assistant, so the committee sees how the club is going without asking three people.
- [For members and families](https://sportsclubos.net/for/members/): Members book a court, enrol the children in classes, see what they owe and choose which emails they get, on a phone or a computer. No app to download.
- [For coaches and conveners](https://sportsclubos.net/for/coaches-and-conveners/): The roll on a phone, waitlists, wet days and terms for coaches. Draws, live scoring, the clubhouse TV and results for conveners.
- [For staff and managers](https://sportsclubos.net/for/staff-and-managers/): The roster, the till, bookings, functions, invoices and member emails, with each person seeing only what their role allows.
- [About us](https://sportsclubos.net/about/): Who builds and supports Sports Club OS, how it started at a club in Melbourne, and how your club’s data is looked after.
- [Changing over](https://sportsclubos.net/changing-over/): We bring your data across, set the club up with you, and show your office and committee around before anything is switched on.
- [Switching from SportLogic](https://sportsclubos.net/switching-from-sportlogic/): Leaving SportLogic or inTennis? We read its exports today, so your members, payments and bookings come with you.
- [Padel club management software](https://sportsclubos.net/padel-club-software/): Padel club management software for member clubs: court bookings from a phone, memberships, coaching and the bar, functions and finance around the courts.
- [Pickleball club management software](https://sportsclubos.net/pickleball-club-software/): Pickleball club management software for member clubs: court bookings from a phone, clinics and social sessions with waitlists, and the clubhouse alongside.
- [Squash club management software](https://sportsclubos.net/squash-club-software/): Squash club management software for member clubs: court bookings from a phone, ladders and box leagues scored live on the court TV, and the clubhouse alongside.
- [Tennis club management software](https://sportsclubos.net/tennis-club-software/): Tennis club management software: court bookings from a phone, junior coaching, club championships scored live on the clubhouse TV, and the clubhouse alongside.
- [Free Tools & Resources](https://sportsclubos.net/free/): Useful tools for club life, whatever software you use today: a free match scorer, a free competitions manager and four written checklists.
- [Sporty Score - Free Match Scoring Tool](https://sportsclubos.net/free/scoring/): Score squash, tennis, padel, pickleball and badminton on your phone, point by point, by each sport’s current rules, and let others watch with a code. Free, with no account.
- [Free Racket Sport Competitions Manager](https://sportsclubos.net/free/competitions/): Run your club’s ladders, box leagues, round robins and knockout draws for squash, tennis, padel, pickleball and badminton. Players score from a QR code on their phone and the clubhouse TV follows every point. Free.
- [Changing your club’s software: a committee’s checklist](https://sportsclubos.net/free/changeover-checklist/): For a committee that has decided the old system has to go. It applies whichever system you choose next.
- [Renewal season: a checklist for the treasurer and office](https://sportsclubos.net/free/renewal-checklist/): From six weeks before renewals go out to six weeks after they are due.
- [The committee handover pack](https://sportsclubos.net/free/committee-handover/): What the next president, secretary or treasurer needs on day one. Fill it in once and update it at each annual meeting.
- [Roster and function sheets to print](https://sportsclubos.net/free/templates/): Two sheets a club can use this week. Print the page and fill them in.
- [Pricing](https://sportsclubos.net/pricing/): Every plan has every part of the system. A$215, A$500 or A$1,075 a month + GST by the size of your membership, billed yearly.
- [Book a walkthrough](https://sportsclubos.net/walkthrough/): Thirty minutes. A made-up club. A conversation with the person who built Sports Club OS.
- [Contact](https://sportsclubos.net/contact/): A question about your club, the free tools, or something else? Write to Adam at Sports Club OS.
- [Questions](https://sportsclubos.net/questions/): Answers to what committees ask about Sports Club OS: price, trials, card payments, Xero, changing over, data, support and training.
- [Security and privacy](https://sportsclubos.net/security/): How Sports Club OS looks after a club’s data, in plain points: kept in Australia, each person sees only their part, every change recorded.
- [Trust Centre](https://sportsclubos.net/trust/): How Sports Club OS looks after your club’s data: kept in Australia on Amazon Web Services in Sydney, role-based access enforced on the server, two-factor sign-in, and the email and website assistants are sent no member data.
- [Privacy policy](https://sportsclubos.net/privacy/): How AS Gough Pty Ltd, trading as Sports Club OS, handles personal information on this website and in the club system.
- [Terms](https://sportsclubos.net/terms/): The terms for using this website. A club’s use of the club system is covered by the agreement it signs with us.
- [Free squash, tennis, padel, pickleball and badminton scorer](https://sportsclubos.net/score/): Score squash, tennis, padel, pickleball and badminton on your phone. Works offline, no account, and share a code so others watch live. Free.