Move or cancel a booking

Any booking, whoever made it, can be changed or cancelled by the office on the Calendar. A booking keeps its day: to move it to another day, cancel it and book the new day.

Before you start

• You need to be able to make and change bookings. The Administrator, Head Coach and Casual Staff roles can by default. Your club can change this on Roles & permissions.
• Find the booking: open Club › > Bookings › > Calendar, go to its day and choose its sport. To find a booking by name or over several days, use the booking list: pressing a row there opens the calendar on that day.

Change a booking

1. Press the booking on the calendar. A panel opens headed Booking. Under the heading it says who made it: Booked in the member portal for a member's own online booking, or Booked by staff, with the login that made it.
2. Change what you need:
   • Court (or Table), From and To: moves the booking. The new time must be free and not closed.
   • Booking type, Booked for, Description, Adult guests, Junior guests and Notes.
   • Date cannot be changed. It is greyed out.
3. Press Save changes. A message says Booking updated, and the calendar shows the change.

Changing the guests works out the guest fee again. See Guests and guest fees.

Changing one week of a weekly booking changes that week only.

Cancel a booking

1. Press the booking on the calendar.
2. Press Cancel booking. Sports Club OS asks Cancel this booking? Confirm it.
3. A message says Booking cancelled. The booking leaves the calendar and the time is free for anyone to book.

Cancel every later week of a weekly booking

A booking made with Repeat weekly has a second button, Cancel this and later weeks.

1. Press the week from which it should stop.
2. Press Cancel this and later weeks. Sports Club OS asks Cancel this booking and every later week in the series? Confirm it.
3. That week and every later week are cancelled. Earlier weeks are kept.

After cancelling

• A cancelled booking is kept, marked Cancelled. It no longer shows on the calendar. To see it, tick Include cancelled on the booking list.
• Sports Club OS does not tell the member that their booking was moved or cancelled. Let them know yourself.
• The cancellation cut-off in the booking rules applies only to members cancelling their own bookings online. The office can cancel at any time.

If something goes wrong

• "That time is already booked." Another booking has the new court or time. Nothing was changed. Choose another time or court.
• "Closed:" and a reason. The new time is in a closure. Nothing was changed.
• The date box is greyed out. A booking cannot move to another day. Cancel it, then make a new booking on the right day.