The renewal is paid but the member still shows Expired

Paying a renewal invoice in full moves the member's expiry on by itself, and they show as Active again at once. If they still show Expired, one of these is the reason. Check them in this order.

The invoice is not paid in full

A renewal moves the expiry only when its invoice is Paid. With part of the amount recorded, it stays Issued. Open the member's page, Invoices & payments tab, and check the invoice's status. Record the rest of the payment on the Invoices page.

The invoice paid was not a renewal invoice

Only an invoice raised as a renewal moves the expiry: one raised on the Renewals page, automatically by Auto renew and invoice, or by changing how a member pays from monthly to yearly. (Electing an application sets the new member's expiry at once, so their first invoice does not need to.) An invoice made with New invoice, even for the right amount, is an ordinary invoice: paying it changes nothing about the membership.

To put it right, set the new expiry yourself: on the member's page press Edit details, open Membership, change Expiry (and Last renewed), and press Save changes. Next time, raise renewals from Club › > Invoices › > Renewals.

They pay monthly and a month is missed

For a monthly member, access runs to the end of the last month paid in an unbroken run, plus 7 days. If an earlier month is unpaid, paying a later one does not carry them past it, and they stay Expired. Their Monthly payments timeline shows the month Not paid. Record the payment for that month. See Missed monthly payments: what happens and what does not.

The renewal did not reach today

For a type that renews on the anniversary of joining, a renewal adds a year to the old expiry date. If that date was more than a year ago, a year on is still in the past, and they stay Expired. Set the expiry by hand as above, or raise another renewal.

A type with a membership year always renews to the end of the year that is running, so this does not happen to it.

The page was open before the payment

The member list and the member page show the records as they were when the page was opened. Reload the page.

Their status is not Active

Expired is shown only for an Active member whose expiry has passed. If the page shows Lapsed, Suspended or Cancelled instead, paying a renewal invoice does set them back to Active; if that was not a renewal invoice, set their status yourself. See Membership statuses, and what Expired means.