Members

What this role can do

Member

• Book classes for your household. See the timetable; book, cancel and join waitlists for yourself and your household; enrol your children for a term; see your passes, credits and your children's progress.
• Play in competitions. See competitions and club rankings, enter or ask to enter, challenge, score a match or enter its result, and correct a result of your own.
• Book courts for yourself. Book, change and cancel your own courts, and name your guests, under the club's booking rules.
• Own invoices and receipts. See invoices addressed to you.
• Own contact details. Keep your phone, address and emergency contact current.
• Choose how you pay your membership. Pay yearly or monthly, for yourself and your household if you are its head.
• Your purchases at the club. See what you and your household bought at the till and charged to the account, your prepaid credit and your restringing jobs; the head of a household can turn off juniors charging or spending credit.

These are the starting roles. The club can change what each role may do on its Roles & permissions page, give a person several roles, and take a role away when they step down. The server checks every request against those roles, so a hidden button is never the only protection. See Roles and their starting permissions.

Articles

• Answer as a proposer or seconderA member named as proposer or seconder answers from the link in their email, saying whether they know the applicant and support the application.
• Apply to join the clubFill in the club's join form for yourself, your child or your family, confirm your email address, and what happens until the committee decides.
• Book a court (members)Book a court or table for yourself on Make booking, with guests if you are bringing any. Nothing is booked until you press Save.
• Change or cancel your booking (members)Move your booking to another time or court, change how long it is, add guests, or cancel it, on Make booking.
• Guests and guest feesHow non-member guests are named on a booking, by a member or the office, how the guest fee is worked out, and where it is paid.
• What Bookings doesThe club's courts and tables: the office calendar, the booking list, closures, members booking online, guest fees and the foyer court board.
• Why can't a member book that court?The reasons Sports Club OS refuses a member's online booking, the words they see for each, and what the office can check or do.
• Book a class for yourself or your household (members)Find a class on the timetable, book a place for yourself or someone in your household, and cancel it again. The button says what will pay before you press it.
• Enrol your child for a term (members)Find the right group for each child on Enrol for a term, see the fees for the sessions left with any family discount, and enrol the whole family in one go.
• What Classes doesOne timetable for casual classes and term programs, with booking for a household, waitlists, passes, terms and the coach's roll on a phone.
• Passes, credits and make-upsHow a class place is paid for, how passes are sold and used, what a late cancel does, and how make-up credits work for term programs.
• An offered class place has goneA place offered from a waitlist is held only until the time it gives. If it is not taken by then, it goes to the next person waiting.
• Waitlists and offered placesHow a full class's waitlist works: joining and leaving it, a place offered and held until a set time, or given automatically, and what happens near the start.
• The public What's on page and the foyer screenThe classes timetable anyone can read with no sign-in, how a visitor asks for a place and confirms it by email, and the foyer screen of today's classes.
• Email preferences: who chooses whatMembers choose which kinds of email the club sends them. Choices belong to an email address, essential notices always go, and every change is recorded.
• Wallboards and putting a board on a TVPreview any competition board live, as a TV shows it, then put it on one of the club's TVs in light or dark, or manage the TVs from TV screens.
• Enter a match resultType in a match's score after it is played. It counts straight away, and either player or the convener can correct it later.
• Events with several grades and sportsAn event is one tournament made of several competitions, a grade or a sport each, sharing one page, one wallboard and one order of play per sport.
• Ladders, boxes, round robins and knockoutsThe four kinds of competition, how each is made and moves, its rules and their defaults, and the scoring each sport can use.
• Your matches and rankings (members)See everything you are playing in, answer a ladder challenge, enter a competition, share your contact details with opponents, and see the club rankings.
• What Competitions doesLadders, box leagues, round robins, knockouts and events in six sports, with results, club ratings, scoring on a phone and wallboards.
• Score a quick match on your phoneAnyone can score a squash, tennis, padel, pickleball or badminton match on their own phone at sportsclubos.net/score, and let others watch with a code.
• Club ratingsHow the club rating for each sport starts, moves with every result and seeds draws, and the results file a convener can download for rating services.
• Score a badminton match on a phoneScore a badminton match rally by rally, with the service court, doubles positions, lets, faults, cards, the interval and the change of ends.
• Score a match point by point on a phoneScore a match at the court on a phone, one press a rally, with the warm-up clock and the toss. The court's TV and the wallboards follow every press.
• Score a pickleball match on a phoneScore a pickleball match rally by rally, with the three-number call, first and second server, side outs, time-outs, faults and the change of ends.
• Score a tennis or padel match on a phoneScore a tennis or padel match point by point, with the serving half, faults and lets, deuce, no-ad and Star Point, tie-breaks, changeovers and doubles order.
• Score or watch a match with its codeAnyone with a match's scoring code (GPHC-7K3M) or its QR code can score it on their phone, signed in or not. The first phone scores; the rest watch.
• Find your way around: the menu, search and your account menuHow the side menu, the search box, the breadcrumb and your account menu work, and why your menu may differ from someone else's.
• Ask Help and feedback, or tell the club what you noticedThe Help and feedback button answers questions about using Sports Club OS and takes your feedback, which is kept only when you save its summary.
• Your first visit to the member pagesFor members: sign in, choose your emails, then book a court or a class, check your membership and invoices, and keep your details current.
• I can't sign inWhat to check when you cannot sign in to Sports Club OS, from the email address you use to a lost authenticator app, and who can help.
• Why is my menu different from someone else's?The menu shows only what your roles allow, so people with different roles see different menus. Here is what else changes what you see, and what to do.
• How roles and permissions decide what you seeWhat a role is, how a person can hold several, how members fit in, and how the club decides what each role may do.
• Sign in, and reset a forgotten passwordSign in to Sports Club OS, choose a password the first time, enter a two-factor code, reset a forgotten password, or make a login as a member.
• What Sports Club OS isClub management software for member sports clubs: what it covers, who uses it, how it works, and what is not built yet.
• Choose which emails you getChoose which kinds of email the club sends you, or only its essential notices, on Email preferences or from the unsubscribe link in an email.
• See your invoices and receiptsSee every invoice addressed to you, what you owe, how to pay, and print an invoice or a receipt.
• Your member home pageWhat your Home page shows as a member: your membership, your coming bookings, how you pay, and anything to pay.
• What is under MeMe is the last section of the menu and holds everything about you: your membership, bookings, invoices and purchases, and, for staff, your shifts and hours.
• Change your password and turn on two-factor sign-inChange your password, and turn two-factor sign-in with an authenticator app on or off, on the Password & two-factor page.
• Your purchases and household accountSee what you bought at the club's bar or shop, what your household has charged to its account, its prepaid credit and your restringing jobs.
• I signed up but can't see my membershipA login you make yourself waits for the club office to approve it, and must use the email address the club holds for you to find your membership.
• Keep your details up to dateChange your phone number, address and emergency contact on My details, so the club can reach you. Your name and email are changed by the office.
• What membership billing doesMembership types and fees, the membership year, paying yearly or monthly, renewal invoices by hand or automatically, and what paying does to the expiry.
• Paying yearly or monthly: how it worksHow monthly membership works beside yearly: the fee, one invoice a month per household, when it is raised and due, access, credit and the timeline.
• GlossaryThe words Sports Club OS uses, from account and awaiting renewal to widget and Z read, each in a sentence or two with where to read more.
• Keyboard shortcutsEvery keyboard shortcut in Sports Club OS, page by page: search, menus, the roster, Make booking, the till, the website editor, the boards and more.
• What is not built yetEverything a club might expect from Sports Club OS that it does not do yet, part by part, and what to do instead.
• Which release you are on, and what a screenshot's release line meansEach version of Sports Club OS has a release name, shown in your account menu, and every Help article and screenshot says which release it shows.
• Emails and texts Sports Club OS sendsEvery email and text message Sports Club OS sends, what makes it go, who gets it, and what is never sent, part by part.
• Every status, in one placeThe statuses of members, invoices, bookings, shifts, hours, applications, functions, classes, messages, till sales and the rest, as the screen shows them.
• What Sports Club OS keeps, and who can see itWhat Sports Club OS keeps about members, staff and the club, who can see each part, what is never kept, and what each AI feature is sent and keeps.