I can't sign in

Most often the email address or the password is not the one Sports Club OS has for you: reset your password from the sign-in page with Forgot password?. If that does not help, the reasons below are in the order they usually happen.

The email address or password is wrong

The sign-in page shows a message under its heading saying it does not recognise them.

• Check you are typing the email address the club has for you, the one its emails come to. A different address of yours is a different login, or none.
• Check Caps Lock is off. Passwords are case-sensitive.
• Press Forgot password?, type your Email and press Email me a code. Type the code from the email and a new password, and press Set password. The page says If that email has an account, a code is on its way. whether or not the address has a login, so if no email arrives within a few minutes, the address is probably not the one your login uses. Check your junk mail first.

See Sign in, and reset a forgotten password.

It is your first time, and the temporary password does not work

When the club makes you a login, you get an email with a temporary password. Type it exactly as it is in the email; copying it can add a space at the end. If it still fails, contact the club's administrator.

The page asks for a two-factor code you cannot give

You turned on two-factor sign-in, and the page asks for the 6-digit code from your authenticator app.

• Type the code showing now: it changes every 30 seconds.
• Check your phone's time is set automatically. A phone whose clock is wrong gives codes that do not work.
• If you no longer have the phone or the app, contact the club's administrator.

The page asks for a code from your email

You made your own login and have not yet typed the code Sports Club OS emailed you to check your address. Type it, or press Send it again for a new one, and use the newest email.

You are signed in, but the page says you are waiting for approval

You made your own login, and the club office has not approved it yet. See I signed up but can't see my membership.

Your login has been switched off

An administrator can switch a login off on its user page, for example when someone leaves the club. A login that is switched off cannot sign in. If you think yours should work, contact the club's administrator, who can switch it on again.

You were signed out

If you untick Keep me signed in, you are signed out when the browser closes. Sign in again, and leave it ticked on a device only you use.