The receipt printer isn't printing

The receipt printer fetches its own receipts from Sports Club OS over the internet, so most problems are its settings or its connection. While you look, give the customer a receipt with Print here or by email.

Why it happens, and what to check

1. The till has no printer chosen. The till says This till has no receipt printer. Print from the browser instead., and the Receipt printer button does not show. The bar manager chooses the printer on the till's row in POS › > POS settings, Tills and printers.
2. The printer has never been heard from. Its row on Tills and printers says Not heard from yet. The address shown when it was registered must be typed into the printer's CloudPRNT settings as the Server URL, with polling on. If the address was lost, press Replace its address and type the new one in.
3. The printer reports a problem. Its row says Problem, with what the printer reported. Check its paper, cover and power.
4. The printer's address was replaced. A printer given a new address must have the new one typed into its settings; the old one stops working at once.
5. The printer is offline. It needs its own internet connection. A receipt sent to it waits for a day, then is dropped: print it from the browser instead.
6. The receipt was made while the till was offline. It can be printed from the browser only, until it has been sent.

The cash drawer does not open

The drawer opens through the printer, on a cash sale sent to it, or with Open the drawer (no sale)…. Without a printer, the till says This till has no printer to open the drawer: open it by hand.